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Technology—Available Services
PRICE | |
---|---|
CRM | Included in Monthly Technology Fee: $100☂* |
Drip Email Campaigns | |
Automated Listing Notifications | |
LiveBy – Neighborhood Statistics on Demand | |
Quarterly Neighborhood Statistics | |
RealScout Search Platform | |
Cloud CMA (Printed and Live CMA) | |
Listing Services Automation | |
Marketing Automation | |
Google (Gmail, Calendar, Drive) | |
ShowingTime | |
CTM | |
Technology Support of PL Systems | |
Real-Time Business Metrics: | |
Tracking to Goal | |
Production Monitoring | |
Average Sales Price | |
Sell Rate | |
List-to-Sold Price Ratio | |
Average Commission Rate | |
Earnings (Net Commissions) | |
Elevated Technology Support of All Software, Hardware & Devices | $125/hr |
*No additional Technology Fee for either the Basecamp or Executive Plans.
Technology Support—PorchLight Included Services
We offer unparalleled technology support through our partner, Clarity, Inc. Most of this support is included at no additional cost to the agent, but for personal technology needs (those not directly related to PL systems), additional pay-based services are available.
Included Services
- PL Systems Support
Clarity is available Monday – Friday, 9am – 5pm to assist you with any PL-related tech issues you encounter with your laptop, tablet or phone. That includes Connect, Connect2, the CRM, Workplace, The PL website, RealScout integration with CRM, CMAs, PL email, printers, searches and stats. To reach out with questions or for help, email support@porchlightgroup.com. - Finding Clarity Sessions
Every week, a Clarity representative visits each PL office on Wednesdays from 10 – 11am. This drop-in session is a great time to get your quick questions answered, get print drivers installed, or just get some face-to-face time in. - Onboarding Tech Support
Clarity meets with each new PL agent for a full hour of one-on-one tech support and helps get all their systems set up.
Additional Services
Services outside of included services (including, but not limited to, those listed below) will be billed at the rate of $125 per hour, billed in 1/4 hour increments directly to the agent by Clarity (payable by credit card, check or ACH).
- Advanced technical troubleshooting with your device
- Account problems outside of PL systems
- Virus/malware mitigation
- Data migrations
- Help using your technology better
Off-Boarding Technology Support
When an agent leaves PorchLight, their access to all PL systems is suspended immediately. Their Operations Leader will provide a full export of their CRM contacts (in .csv format) and will shut off all remaining search & stat notifications and marketing plans. Clarity will set an auto-responder on the agent’s PL email with the agent’s forwarding email address and will leave that auto-responder on for two weeks. If a departing agent needs additional technology support, the following packages are offered—billed directly by Clarity and payable by credit card, check or ACH:
When an agent leaves PorchLight, their access to all PL systems is suspended immediately. Their Operations Leader will provide a full export of their CRM contacts (in .csv format) and will shut off all remaining search & stat notifications and marketing plans. Clarity will set an auto-responder on the agent’s PL email with the agent’s forwarding email address and will leave that auto-responder on for two weeks. If a departing agent needs additional technology support, the following packages are offered—billed directly by Clarity and payable by credit card, check or ACH:
- Email Archive:
– Providing an Outlook or Mac Mail archive file on Flash Drive
– Providing a help doc on how to use or access it
– COST TO AGENT: $125 - Email Migration:
– Migrating PL email to their new email system/provider
– Importing contacts into their new system
– COST TO AGENT: $300 / migration
Computer and Software Standards
At PorchLight, we utilize technology to its fullest. In order for our Broker Associates to take full advantage of all that we offer, it is important that Broker Associates have the correct hardware and software. Below you will find the guidelines for minimum, recommended, and non-supported computer types for Mac and Windows OS.
For Mac | For Windows | |
---|---|---|
Minimum | • Processor: Intel Core M • Memory: 4 GB • Hard drive: 250 GB • OS: OS X 10.11 (El Capitan) • Browser: Chrome / Safari | • Processor: i3 • Memory: 4GB • Hard drive: 256GB SATA • OS: Windows 10 • Browser: Chrome / Edge / Firefox |
Recommended | • Processor: i5 • Memory: 8GB • Hard drive: 512 GB SSD • OS: OS X 10.14 (Mojave) • Browser: Chrome | • Processor: i5 • Memory: 8GB • Hard drive: 512GB SSD • OS: Windows 10 • Browser: Chrome |
Not Recommended | • Windows 7 or older | |
Not Supported | • Any pre-2007 Power-PC Mac OS X 10.8 or older | • Windows RT |