Technology Policies

Technology—Available Services

CRMIncluded in Monthly
Technology Fee: $150*
Drip Email Campaigns
Automated Listing Notifications
LiveBy – Neighborhood Statistics on Demand
Quarterly Neighborhood Statistics
RealScout Search Platform
Cloud CMA (Printed and Live CMA)
Listing Services Automation
Marketing Automation
Google (Gmail, Calendar, Drive)
Technology Support of PL Systems
Real-Time Business Metrics:
Tracking to Goal
Production Monitoring
Average Sales Price
Sell Rate
List-to-Sold Price Ratio
Average Commission Rate
Earnings (Net Commissions)
Elevated Technology Support of All Software, Hardware & Devices$125/hr

☂ Technology Fee included for all Umbrella agents. *No additional Technology Fee for Executive Plans.

Technology Support—PorchLight Included Services

We offer unparalleled technology support through our partner, Clarity, Inc. Most of this support is included at no additional cost to the agent, but for personal technology needs (those not directly related to PL systems), additional pay-based services are available.

Included Services

  1. Systems Help
    PL Systems is available Monday – Friday, 9am – 5pm to assist you with any issues you encounter with the CRM, Connect2, Cloud CMA, RealScout and other PL Systems. To reach out with questions or for help, email
  2. Tech Support
    Clarity is available Monday – Friday, 9am – 5pm to assist you with any PL-related tech issues you encounter with your email, printers, software, etc. To reach out with questions or for help, email

Additional Services
Services outside of included services (including, but not limited to, those listed below) will be billed at the rate of $125 per hour, billed in 1/4 hour increments directly to the agent by Clarity (payable by credit card, check or ACH).

  1. Advanced technical troubleshooting with your device
  2. Account problems outside of PL systems
  3. Virus/malware mitigation
  4. Data migrations
  5. Help using your technology better
Off-Boarding Technology Support
When an agent leaves PorchLight, their access to all PL systems is suspended immediately. Their Operations Leader will provide a full export of their CRM contacts (in .csv format) and will shut off all remaining search & stat notifications and marketing plans. Clarity will set an auto-responder on the agent’s PL email with the agent’s forwarding email address and will leave that auto-responder on for two weeks. If a departing agent needs additional technology support, the following packages are offered—billed directly by Clarity and payable by credit card, check or ACH:
  • Email Archive:
    – Providing an Outlook or Mac Mail archive file on Flash Drive
    – Providing a help doc on how to use or access it
    – COST TO AGENT: $125
  • Email Migration:
    – Migrating PL email to their new email system/provider
    – Importing contacts into their new system
    – COST TO AGENT: $300 / migration

Computer and Software Standards

At PorchLight, we utilize technology to its fullest. In order for our Broker Associates to take full advantage of all that we offer, it is important that Broker Associates have the correct hardware and software. Below you will find the guidelines for minimum, recommended, and non-supported computer types for Mac and Windows OS. In addition to these guidelines, we do not recommend using Android tablets as laptop replacements. And Clarity cannot install drivers for printing on a Chromebook.

For MacFor Windows
Minimum• Processor: Intel Core i5
• Memory: 4 GB
• Hard drive: 250 GB
• OS: Mac OS X 10.15 (Catalina)
• Browser: Chrome / Safari
• Processor: Intel Core i3 or AMD Ryzen
• Memory: 4GB
• Hard drive: 250GB
• OS: Windows 10
• Browser: Chrome / Edge / Firefox
Recommended• Processor: Apple M1 or M2
• Memory: 8GB
• Hard drive: 512 GB SSD
• OS: Mac OS X 11.x (Big Sur) or newer
• Browser: Chrome
• Processor: Intel Core i5 or AMD Ryzen
• Memory: 8GB
• Hard drive: 512GB SSD
• OS: Windows 11
• Browser: Chrome
Not Recommended• Using an iPad as a laptop replacement• Using a Chromebook as a laptop replacement
Not Supported• Any pre-2015 Mac hardware, Mac OS X 10.13 or older• Windows RT, Windows 8 or older

Customized PCP/IotW Order Form

Please allow 48 business hours (Monday - Friday, 9 - 5) for completion of customization requests.

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    Once you press Submit you will receive your customized PCP/IotW as quickly as possible.

    Thank you!